Luce&Armelle

Shipping Methods

Free standard shipping for orders over $150 (see estimated delivery time below)

This policy is applicable in the contiguous United States only.

DELIVERY RATES & FEES (U.S. Dollars)* for all our items except leather Bags

Shipping method                 Estimated delivery time                       Price
Standard (ground)**         3 to 7 business days                            $7.50
Express                               2 to 3 business days                            $15.50

Pick-up in Cambridge        from 8 am to 5 pm                               Free            

DELIVERY RATES & FEES (U.S. Dollars)* for leather bags

Ground Shipping:  we offer FREE ground shipping via UPS on orders going to any destination in the contiguous United States. Please allow 3-8 business days for arrival. Orders are shipped from Newton, MA. 

2-Day Shipping:  We offer expedited orders via UPS 2-Day delivery for $25. 

* Please place your order no later than 12PM PT if you would like it to be shipped out on the day of order. We are not responsible for delays due to weather.
**Standard Shipment: Following credit card authorization and verification of information, you will receive your order within approximately three to seven business days (Monday through Friday, not including holidays).
 

 

 

Returns & Exchanges

As a small business, we value your support, and in order to ensure customer satisfaction, we want to make sure that you are happy with your purchase.

If you are not satisfied with your purchase, please contact us at contact@luceandarmelle.com and a member of our staff will assist you.

We will accept returns, in their original packaging, within 15 days of the original date of purchase.

Please follow these guidelines when returning your product:

·       All items must be received unused and in their original condition with any necessary tags attached. Luce and Armelle reserves the right to refuse any returns without tags or packaging.

·       All returns must be made within 15 days of delivery or purchase.

·       Customers are responsible for all shipping charges.

·       Receipt of original purchase must be included

·       Please include your email address, day-time telephone number, and reason for return.

·       All sale items are FINAL unless damaged or defective.

Luce and Armellecannot be responsible for items that are lost or damaged in the mail. To ensure that items are not damaged upon return please use bubble wrap and sturdy boxes.

Exchanges may be made via mail, FedEx, DHL or UPS to

Luce & Armelle
12 Surrey Road
Newton, MA 02458